Refund Policy

Our Commitment to You

At HackUtilities, we're confident you'll love our desktop application. However, we understand that software needs to fit your specific workflow and requirements. That's why we offer one of the most customer-friendly refund policies in the industry.

If HackUtilities doesn't meet your expectations for any reason, we'll gladly provide a full refund within 14 days of purchase—no questions asked, no complicated procedures.

14-Day Money-Back Guarantee

Refund Period

You have 14 full days from the date of purchase to request a refund. This gives you plenty of time to:

• Install and test HackUtilities on your system
• Explore all 30+ built-in tools and features
• Evaluate how it fits into your daily workflow
• Assess the performance and usability
• Determine if it meets your specific needs

No Questions Asked

We mean it when we say "no questions asked." You don't need to provide a detailed explanation or justify your refund request. Common reasons customers request refunds include:

• The software doesn't fit their specific workflow
• They found an alternative solution
• Technical compatibility issues with their system
• Budget constraints or change in requirements
• Simply changed their mind

Whatever your reason, we respect your decision and will process your refund promptly.

How to Request a Refund

Simple Process

Requesting a refund is straightforward and can be done by contacting us:

Information to Include

To speed up the refund process, please include:

• License Key: Found in your purchase confirmation email
• Order Number: Your Paddle transaction ID
• Purchase Email: The email address used for the purchase
• Refund Preference: Original payment method or specify if different

Refund Processing

Processing Time

We process refunds quickly to minimize any inconvenience:

• Acknowledgment: Within 24 hours of your request
• Processing: 1-2 business days to initiate refund
• Bank Processing: 3-10 business days depending on your bank

Refund Method

Refunds are typically processed using the same payment method you used for the original purchase:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: If original method unavailable

License Deactivation

Upon processing your refund:

• Your license key will be automatically deactivated
• The software will stop working after the next license check
• You'll receive confirmation of the refund and deactivation
• No need to uninstall the software manually

Special Circumstances

Beyond 14 Days

While our standard policy is 14 days, we understand that exceptional circumstances may arise:

• Technical Issues: If you experienced prolonged technical problems that prevented proper evaluation
• Medical/Emergency Situations: Life events that prevented timely evaluation
• Billing Errors: Accidental purchases or billing mistakes

Contact us at [email protected] to discuss your situation. We'll work with you to find a fair solution.

Multiple Licenses

If you purchased multiple licenses (e.g., 3-device or 5-device licenses), you can request a partial or full refund based on your needs. We can also downgrade your license type if you need fewer devices.

Before Requesting a Refund

Try Our Support First

Sometimes issues can be resolved quickly with our help. Consider contacting support first if you're experiencing:

• Installation or activation problems
• Performance issues or crashes
• Confusion about features or functionality
• Compatibility concerns with your system

Our support team is responsive and knowledgeable. Many issues can be resolved in a few exchanges, potentially saving you the hassle of a refund and repurchase later.

💡 Quick Support: Email [email protected] or check our documentation. We typically respond within a few hours during business days.

Refund Policy for Different Purchase Types

Individual Licenses

All individual licenses (1-device, 3-device, 5-device) are covered by our standard 14-day refund policy.

Enterprise Licenses

Enterprise licenses may have custom refund terms based on your agreement. Contact our sales team for specific terms related to your enterprise purchase.

Promotional Purchases

Licenses purchased during sales or promotions are eligible for the same refund policy. The refund amount will be the actual amount paid, not the regular price.

Contact Information

For refund requests or questions about our refund policy:

Response Time: We aim to respond to all refund requests within 24 hours and process approved refunds within 1-2 business days.

Legal Information

This refund policy is in addition to any rights you may have under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond those described in this policy.

This policy applies to direct purchases from HackUtilities. If you purchased through a third-party reseller, their refund policy may apply instead.